Support

Shades Lamp

Getting Help

If you need help with the Shades Lamp app or your LED lamp, or want to report a problem or suggest a feature, contact us:

When reporting a problem, please include the program name, the lamp's serial number (shown at the bottom of the Device screen in the app) and a short description of what happened.

Frequently Asked Questions

Q: The app cannot find my lamp. A: Make sure Bluetooth is enabled on your phone and the lamp is powered on. On Android, location permission is required for BLE scanning — this is an Android OS requirement and the app does not collect location data.

Q: The connection drops frequently. A: Stay within Bluetooth range (approximately 10 meters). Walls and obstacles may reduce the effective range. Try moving closer to the lamp.

Q: A program is not working correctly. A: Try reinstalling the program from the marketplace. If the issue persists, contact us with the program name and a description of the problem.

Q: How do I update the lamp? A: Open the Device screen in the app. When a firmware update is available, tap "Firmware update" and keep the app open and the phone near the lamp until it finishes; the lamp restarts at the end.

Q: How do I reset the lamp to default settings? A: Power cycle the lamp (turn it off and on). The lamp restarts with the last active program.